I won't lie, I was a little skeptical about this at first. But we have a lot of extended family and my husband is a police officer so he works some crazy hours. I wanted some way for my son to keep in touch with everyone without having to rely on using my phone. My 4 year old LOVES Hank! He's always checking for new messages and loves that he can send his own messages and say what he wants. The set up was super easy and everyone who we use it with has said it was easy as well. If you're considering purchasing this it is 100% worth the money.