Do you see a solid greenlight on your talkiebox?
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Contact us.
SUPPORT
Toy setup
Adding friends
Order status
Connecting to wifi
Cloud apps
Activation email
Do you see a solid green
light on your talkiebox?
Lets reset
your network &
password
Do you see a solid green
light on your talkiebox?
Ok, lets make sure
that your phone/tablet
and router are set
to the 2.4 ghz band.
Restart
your
phone/tablet
Close
all open
apps
Set screen
brightness
to 75%
Go into your
phone/tablet
settings. Make sure
powersave is off.
team@toymailco.com
Contact us by phone >
Want to call us?
How can we direct your call?
Toy setup
Adding friends
Order status
What part of the setup do you need help with?
Connecting to wifi
Cloud apps
Activation email
Ok, lets do a few things first.
Do you see a solid greenlight on your talkiebox?
Lets resetyour network &
password
Go into your phone or
tablet settings and
find the list of wifi networks.
Select your network.
Hit 'forget' or 'forget
this network'
tablet settings and
find the list of wifi networks.
Select your network.
Hit 'forget' or 'forget
this network'
Great, now
reconnect your
phone or tablet
to your network.
reconnect your
phone or tablet
to your network.
Go back to the
toymail app. Enter
the pairing screen
and hit 'show'
to confirm that
this password is the
same as the one you
just entered.
toymail app. Enter
the pairing screen
and hit 'show'
to confirm that
this password is the
same as the one you
just entered.
Ok, lets
try pairing again.
try pairing again.
Was the pairing
successful?
successful?
Do you see a solid greenlight on your talkiebox?
Ok, lets make surethat your phone/tablet
and router are set
to the 2.4 ghz band.
1. go to your
phone/tablet settings
2. select wi-fi
Do you see two networks?
phone/tablet settings
2. select wi-fi
Do you see two networks?
Select
the network
that does not
end in '5' or '5G'
the network
that does not
end in '5' or '5G'
Ok, go back to
the toymail app
and pair again
the toymail app
and pair again
Restartyour
phone/tablet
Closeall open
apps
Set screenbrightness
to 75%
Go into yourphone/tablet
settings. Make sure
powersave is off.
Ok, go back to
your phone/tablet
and pair again
your phone/tablet
and pair again
STILL
NEED
HELP?
NEED
HELP?
Tell us what color
the light on your
talkiebox is blinking,
and the make/model of
your phone and router.
CONTACT US AT
team@toymailco.com
OR CALL
1-888-723-5741
Support contact information.
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sales@toymailco.com
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press@toymailco.com
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team@toymailco.com
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