Top FAQs

Please follow these steps:

1. Close all other apps on your device. 
2. Set screen brightness to 75%.
3. Make sure your device is connected to the same home network you are pairing your Talkie to.
4. Go into your phone/table settings.  Make sure powersave is off.

5. Confirm you have entered your Wi-Fi password into the Toymail app correctly, please note passwords are case sensitive. 
6. Ensure the status LED is blinking on the Talkie box. Place the opposite side of the Talkiebox (the side labelled sensor) on the phone screen, facedown.
7. Your Talkiebox will stop blinking while your app flashes then resume blinking, you should see a solid green light, after successful pairing, the status LED on the Talkiebox will pulse green.

• Please note Talkies are intended to connect to 2.4 GhZ home networks, not 5 GhZ networks.
• Pairing may be affected by a device's tempered glass or screen protectors.

If you are still having trouble, please contact us at team@toymailco.com. 

When emailing, please provide your device type and indicate whether or not you saw a solid green light on your Talkiebox and the color it was blinking.

Watch this video to guide you through set up!

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Please try to reset your Talkie. Here's what you need to do:

1. Remove all four batteries from the Talkie.
2. Let sit for 10 minutes (more is okay too).
3. Before replacing batteries, hold the mouth down for 20 seconds.
4. Get the app ready to go, until last step of pairing (where the phone blinks).
5. Replace the batteries, set the talkiebox on your screen sensor side down (blinking light up).

If you are still having trouble, please contact us at team@toymailco.com.

Watch this video to guide you through set up!

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Your Talkie can remember up to 5 Wi-Fi networks, allowing your child to take their Talkie to their favorite locations without the need for reconnecting each time.
To save a new network in your child's Talkie please do the following:

1. Make sure your phone is connected to the same new Wi-Fi network you want to save in your Talkie.
2. Go to the settings menu in the Toymail app, then find your child's profile under 'My Kid's Toys'.
3. Choose 'Wi-Fi Networks' then click the Add button.
4. Following the instructions on the screen, connect your child's Talkiebox to the new network.
5. The new Wi-Fi network and original network are now both saved in the Talkie.

To see a list of networks stored in your child's Talkie, go to the Settings menu, then select 'My kid's toys,' then your child's profile, and then 'Wi-Fi Networks.' From this screen, you can view all current saved Wi-Fi networks and delete any Wi-Fi networks you no longer wish the Talkie to connect to.
We'd love to help you get connected to your friends. This is what you need to do:

1. Go into the Toymail app.
2. Choose the settings icon (upper lefthand corner).
3. Select 'My Friends'.
4. Choose the 'Find Friends' tab. From this tab you can:

Add by username:
• Search by their Toymail username (if they are registered Toymail users their profile picture will appear and you can hit "add".

Add from Facebook:
• This will show you a list of your Facebook friends who have the Toymail app. Select 'add' to send an invite to connect.

Refer a friend:
• Choose from your phone's contacts to send a friend an invitation to download the Toymail app. Once they download the app you can connect as friends under the 'add by username' or 'add from Facebook' depending on how they created their account.
Currently there is no direct way to delete messages on the toy. Talkies hold around eight to ten messages at a time depending on length. The Talkie automatically deletes the oldest messages (only once they've been listened to) as needed to make room for new messages to come in. So the more messages your kiddo receives, the quicker their old messages will be replaced.
Messaging is and will always be free, and many of our Cloud's features don't need any subscription. However, we'd love you to have a full Toymailing experience and have you try all our new and fun features. Just click on the Cloud icon on the upper right corner of your app and start your 14-Day Free trial today!

Setup

Please follow these steps:

1. Close all other apps on your device. 
2. Set screen brightness to 75%.
3. Make sure your device is connected to the same home network you are pairing your Talkie to.
4. Go into your phone/table settings.  Make sure powersave is off.

5. Confirm you have entered your Wi-Fi password into the Toymail app correctly, please note passwords are case sensitive. 
6. Ensure the status LED is blinking on the Talkie box. Place the opposite side of the Talkiebox (the side labelled sensor) on the phone screen, facedown.
7. Your Talkiebox will stop blinking while your app flashes then resume blinking, you should see a solid green light, after successful pairing, the status LED on the Talkiebox will pulse green.

• Please note Talkies are intended to connect to 2.4 GhZ home networks, not 5 GhZ networks.
• Pairing may be affected by a device's tempered glass or screen protectors.

If you are still having trouble, please contact us at team@toymailco.com. 

When emailing, please provide your device type and indicate whether or not you saw a solid green light on your Talkiebox and the color it was blinking.

Watch this video to guide you through set up!

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There is no physical switch, but parents can modify the toy's sleep and wake times in the Toymail Cloud settings. Just select the Sleep applet, bed buddy then schedule the desired sleep setting. Your child's Talkie will be unable to play messages, will whisper, "I'm getting Sleepie" and play white noise if your child presses any buttons between the set sleep and wake times. During this time your child's Talkie will not wake up and connect to WIFI.
Your Talkie can remember up to 5 Wi-Fi networks, allowing your child to take their Talkie to their favorite locations without the need for reconnecting each time.
To save a new network in your child's Talkie please do the following:

1. Make sure your phone is connected to the same new Wi-Fi network you want to save in your Talkie.
2. Go to the settings menu in the Toymail app, then find your child's profile under 'My Kid's Toys'.
3. Choose 'Wi-Fi Networks' then click the Add button.
4. Following the instructions on the screen, connect your child's Talkiebox to the new network.
5. The new Wi-Fi network and original network are now both saved in the Talkie.

To see a list of networks stored in your child's Talkie, go to the Settings menu, then select 'My kid's toys,' then your child's profile, and then 'Wi-Fi Networks.' From this screen, you can view all current saved Wi-Fi networks and delete any Wi-Fi networks you no longer wish the Talkie to connect to.
The Toymail app walks you through pairing your Talkie to your home WiFi network. Visit our setup page for an illustration of how Talkies connect.

Once set-up is complete your child can use their Talkie to message approved contacts.
That means your Talkie is ready to pair! It typically blinks about 120 seconds. If it stops blinking, just push a button to get it blinking again.
Your Talkie receives software updates via Wi-Fi. A green blinking Talkie means you’ve successfully paired your Talkie with your home Wi-Fi. A solid green means your Talkie is receiving new software. Ensure all the opens apps are closed on your device, make sure your Talkiebox is blinking and then follow the instructions to blink up your toy to finalize the connection with the Toymail app.
Make sure you place the Talkie’s sensor on a portion of the screen that is not cracked.

Sales and returns

We ship to most countries, go to our checkout page to see if your country is listed. Please note: we ship from California, USA. Estimated delivery of 2-4 weeks.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the customer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.
If you are the original end-user or purchaser of one of Toymail's products you may, for any reason, return it in its original condition within thirty (30) days of the original date of delivery for a full refund less the original shipping fee and the cost of return shipping. Only items that have been purchased directly from toymail.co can be returned to Toymail. Toymail products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

We do not accept returns for international orders for any reason.

We will return or replace merchandise that has been tested and found to be defective if we are notified of the potential defect within 90 days of the date of delivery and your have made an attempt to troubleshoot with our customer service team. You must return the defective item back to Toymail in order for the refund or replacement to be issued.

If you wish to cancel your order, schedule a return, or chat with customer service, contact us at team@toymailco.com with your order details.

When you place an order online at toymail.co, it goes to our warehouse at lightning speed to be packed and shipped. Once shipped, you can’t cancel without incurring a $19.98 cancellation fee. Reach out to us at team@toymailco.com for cancellation requests.
Free shipping applies to domestic orders only.
Most orders ship within 1-2 business days. Estimated delivery within 3-5 business days, on average.

General

Most children under 10 don't have phones because parents worry about screentime and security. We provide a safe device, and kids as young as 3 are using them today.
Nope. The Talkies are powered by WiFi, not bluetooth, so in order to be online the toys only have to be within about 200 feet of the router you connect them to.
We use WiFi for the most reliable messaging experience. Bluetooth requires a phone be near the toy in order to send and receive messages and can require constant re-pairing making adult facilitation necessary.
Talkies connect to 2.4 GHz WiFi routers, as long as your WiFi router runs on 2.4 GHz and channels 1-11, your Talkie can connect to the internet anywhere in the world.
Follow us on Facebook or sign up on our mailing list at the bottom of our website.
Your kiddo's safety is the most important thing in the world to us! All of your messages are routed through our secure server. Walkie Talkies, baby monitors and devices like that work in real time and can be infiltrated. Since our messages go through a server they are much more secure!

To learn more, please visit our privacy page
There is no limit on the number of contacts you can have, but we recommend no more than 20 for optimal performance.

All contacts can send as many messages as they want! Talkies will automatically delete the oldest messages once they have been played.

Friends and family can download the Toymail app and request to friend parents on the app. Parents approve these requests and can manage their contacts by going to the app settings and tapping on 'My Friends.' Children's contacts can be managed under the Toymail cloud, choose Connect, Your Kid's Contacts and you can manage all contacts for your child's Talkie.
We recommend Toymail for ages 3­-10!

Sending Messages

Friends and family can download the Toymail app and request to friend parents on the app. Parents approve these requests and can manage their contacts by going to the app settings and tapping on 'My Friends.' Children's contacts can be managed under the Toymail cloud, choose Connect, Your Kid's Contacts and you can manage all contacts for your child's Talkie.
Yes! The grown­ups with the apps need to friend each other and then the kiddos can start Toymailing. You can manage your children's contacts by going into the Cloud section and choose Connect/Your Kid's Contacts.

Expansion Packs

This is how you set your toy's sleep time:

1. Select the cloud icon (upper right-hand corner).
2. Select the sleep category.
3. Select 'bed buddy'.
4. Schedule the desired sleep setting.

Your child's Talkie will be unable to play messages, will whisper, "I'm getting Sleepy" and play white noise if your child presses any buttons between the set sleep and wake times. During this time your child's Talkie will not wake up and connect to WiFi.
You will need to cancel the subscription from the iTunes Account Settings or the Google Play Store Account Management depending on what platform you are on.

Click below for your specific platform:

Apple App Store

Google Play Store

To manage your connections simply tap on the Cloud icon, select 'Connect', 'Your Kid's Contacts' and choose 'Manage'. From this page, you'll be able to enable/disable any of your kid's connections.
To adjust the volume of your Talkie:

1. Select the Toymail cloud from the upper right-hand corner.
2. Choose the card titled 'Control'.
3. Choose 'Volume' and manage.
4. Now you can select the toy's volume for any children set up underneath your account.