TOYMAIL Talkies + parent companion app are listed by the kidSAFE Seal Program. SECURITY Is Toymail Secure?

Toymail Co takes security seriously and cares about the integrity of your personal information.

Toymail Talkies are certified by the kidSAFE Seal Program. To learn more, visit

We use commercially reasonable physical, administrative, and technological methods to transmit your data securely including HTTPS, SSL, and 128bit encryption. The data is stored using Amazon’s S3 cloud service (AWS infrastructure). While Amazon provides security around that infrastructure which prevents unauthorized access to it, just being on AWS does not guarantee security. Our engineers have implemented AWS in a fashion that enables us to avail of proper security processes.

Toymail follows all the best practices when it comes to security. We secure our infrastructure accounts, servers and databases with complex protocol and passwords. We preform automated deployments and security upgrades in order to minimize any possible "user error" when performing maintenance or upgrades.

We would like to stress again that we take the security of your data very seriously. In addition to taking all of the precautions and following best practices on our end, we have had independent third-party entities audit our system for security vulnerabilities, as well as follow COPPA compliance procedures.

If you have any questions, please let us know. We're here to help!

What personal information is collected from children under 13?

Users under 13 are expected to use the Toymail app under their parent/guardian's account. As a result, we do not knowingly collect emails or other contact information directly from children under 13. When children use Toymail app, audio recordings are captured as part of its use.

What controls do parents have over account information and content?

Children under 13 are not authorized to create their own accounts, but instead must use their parent's account. Therefore, parents have full control over all account information and content for children under 13. Parents may review and delete audio files in their account and may also permanently delete their accounts by emailing us at

When you set up your app user account, your password is encrypted. If you need to reset your password, you will need to confirm it via e-mail.

PRIVACY We're serious about keeping things private.

This page explains what kind of information Toymail, Inc. and its subsidiaries and affiliates (collectively, "Toymail") collects and stores, including Personally Identifiable Information (i.e., data that can be reasonably linked to a specific individual or household) in connection with the operation of the the Toymail app and our toys, the Mailmen™ and Talkies™ (collectively, "Toymail Products").

We want you to know that we will always:
  • Be transparent about the different types of information we collect and how we use them.
  • Ask your permission before sharing your Personally Identifiable Information with third parties for purposes other than to provide Toymail's services, and to do so only when we think they will provide you with a welcome additional service.
  • Use best-in-class data security tools to keep your data safe and protect the Toymail Products from unauthorized access.
  • By using this service, you agree to allow us to collect and process information as described below.
What information does Toymail ask for?
  • Information input during toy setup using the Toymail app including name and image associated with the toy in use.
  • Information input during toy setup in conjunction with the Toycloud in the Toymail app including your child's birthday, timezone, and soundbite of the child's name.
  • To access your Toymail Product over the Internet from a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, we will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your smartphone or tablet, and so that it can communicate with Toymail servers and download software updates.
  • Additionally, when you create a Toymail Account, we collect and store your email address. From that point forward, your email address is used for communications from Toymail  You are responsible for maintaining the confidentiality of your login ID and password. Like most Internet sites, we routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or Toymail Product contacts our servers. These log files are used for troubleshooting and are stored on our cloud servers.
  • Payment processing information is collected when you purchase through our site, though not stored beyond processing.
What information does Toymail collect?
  • We record your Toymail device ID and software version as necessary.
  • Once connected to your Wi-Fi network, your Toymail Product regularly uploads to Toymail cloud servers the data mentioned above (excluding your Wi-Fi password) to provide you with the service. Incoming and outgoing messages are stored in the Toymail app for your retrieval and playback.
  • Cookie and Usage Data for us with Google Analytics.
  • Email addresses when you sign up to the Toymail Email list.
How does Toymail use the information it collects?

We use this information to provide and improve Toymail Products and services. We may use your email address to send you this information, or to ask you to participate in surveys about your Toymail use. We use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.

We use industry-standard methods to keep this information safe and secure while transmitted over your home network and through the Internet to our cloud servers.'

With whom does Toymail share my information?

Under no circumstance do we share Personally Identifiable Information for any commercial or marketing purpose unrelated to the delivery of Toymail Products and services. Period. We do not rent or sell our customer lists.

Our service technicians and other Toymail employees have supervised access to your information so they can answer your questions if you contact us for help and so they can monitor our servers for technical problems.

Except as described herein, we will only provide Personally Identifiable Information about our users to a third party if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant.

We may share your aggregated and anonymous information in a variety of ways, including to publish trends and improve our system. We've taken steps to ensure that the information cannot be linked back to you and we require our partners to keep all information in its anonymous form.

Your personal information may be collected, processed and stored by Toymail or its service providers in the United States and other countries where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions. If you select an outside party for the purchase, installation, or service of your Toymail device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you bought your toy from a retailer, they may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.

How long does Toymail save my personal information and how can I delete it?

Toymail stores your Personally Identifiable Information on Toymail's cloud servers for as long as you remain a Toymail customer in order to provide you with the service. As described above, some information is stored directly on the Toymail device. All information is encrypted and cannot easily be accessed. You can delete the information on the Toymail device by deleting the associated child from your app.

If you want to delete your Personally Identifiable Information from Toymail's servers, please contact us at Because of the way we maintain certain services, after your information is deleted, backup copies may linger for some time before they are deleted.

Our policies may be updated in the future so check back again. If you have any questions, please contact us at

For complete information, please review our TERMS OF USE page.

Updated: 02.28.2017