Returns & Warranty

We don’t suspect you’ll want to, but you do have 14 days to return your purchase for a refund (minus 20% restocking fee).

Can I cancel my Toymail order?

Once you order online, it goes to our warehouse at lightning speed to be packed and shipped. So in most cases, you can’t cancel.

Can I return my product?

Yes you can. Contact us to get an RA number. If your product is returned to us in its original condition (unit + packaging) within 14 days of the delivery date, you will receive a refund on the unit cost minus a 20% restocking fee. You don’t have to even give us a reason why (though it would be super helpful if you did). We do not refund shipping costs. We cannot accept returns from those living outside of the US for any reason.

To get a refund going and arrange for a return of the product, contact Toymail support for an RA number. You will be responsible for the costs of shipping the product back to us.

I ordered a Hank and now I want a Gory. Can I exchange?

To get a refund going and arrange for a return of the product, contact Toymail support for an RA number. You will be responsible for the costs of shipping the product back to us.

Do you price match?

Toymail does not price match sales of external partners or current promotions available at This includes recent purchases made prior to sitewide sales or special offers. For purchases made at an external partner, please see their individual policies on price match guarantees.

Where can I learn more about your product warranties?

Toymail, Inc. offers a limited warranty; period of coverage. We warrant to the original owner of the enclosed product that the product contained in the box (“Product”) will be free from defects in materials and workmanship for a period of ninety (90) days from the date of delivery following the original retail purchase (the “Warranty Period”). If the Product fails to conform to this Limited Warranty during the Warranty Period, Toymail Co will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at Toymail’s sole discretion. If the Product or a component incorporated within it is no longer available, Toymail may replace the Product with a similar product of similar function, at Toymail’s sole discretion. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of ninety (90) days from the date of delivery or the remaining Warranty Period. This Limited Warranty is not transferable from the original purchaser.

Warranty conditions; how to get service if you want to claim under this limited warranty

Before being able to claim under this Limited Warranty, the owner of the Product must (a) notify Toymail of the intention to claim by emailing during the Warranty Period and providing a description of the alleged failure, and (b) comply with Toymail's return shipping instructions. Toymail will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).

What this limited warranty does not cover

This warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or sold “as is”; or Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with the User’s Guide or other instructions provided by Toymail; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning, flood, tornado, earthquake, or hurricane. This warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). Unauthorized use of the Product or software can impair the Product‘s performance and may invalidate this Limited Warranty.

Disclaimer of warranties

Except as stated above in this limited warranty, and to the maximum extent permitted by applicable law, Toymail disclaims all express, implied, and statutory warranties and conditions with respect to the product, including the implied warranties of merchantability, and fitness for a particular purpose. To the maximum extent permitted by applicable law, Toymail also limits the duration of any implied warranties or conditions to the duration of this limited warranty.

Limitation of damages

In addition to the above warranty disclaimers, in no event will Toymail be liable for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from or relating to this limited warranty or the product, and Toymail’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by the original purchaser.

Limitation of liability

The Toymail online services (“services”) provide you information (“product information”) regarding your products. The information may change from time to time. without limiting the generality of the disclaimers above, all product information is provided for your convenience, “as is”, and “as available”. Toymail co. does not represent, warrant, or guarantee that product information will be available, accurate, or reliable or that product information or use of the services or product will provide safety in your home. You use all product information, the services, and the product at your own discretion and risk. You will be solely responsible for (and Toymail co disclaims) any and all loss, liability, or damages, including to your wiring, fixtures, electricty, home, product, product peripherals, computer, mobile device, and all other items and pets in your home, resulting from your use of the product information, services, or product. Product information provided by the services is not intended as a substitute for direct means of obtaining the information.

Variations that might apply to this limited warranty

Some jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential damages, so some of the limitations set out above may not apply to you.